Policies & support

Cancellation & Refund Policy

Last updated: 6 September 2026

This policy covers advisory fees paid to Trayakshvi Technologies LLP, trading as Compounding Investments, LLPIN ACZ-9926. It applies alongside your agreed service scope, confirmed quote and our Terms of Use.

1. Delivery and commencement

We deliver auction advisory services digitally, by email and by phone. There are no physical goods or shipments. We must agree the scope, deliverables and timeline with you before commencing work. Work begins when substantive advisory work within that agreed scope actually starts.

2. When cancellation or a refund is available

Unpaid orders

Cancellation of an unpaid order carries no fee. Use Cancel unpaid order in your Service Order, or contact support. An order awaiting confirmed upfront payment expires when its auction deadline passes, freeing you to start another order. Any payment already in flight requires review; cancellation does not itself refund a payment.

Before work begins

Cancellation carries no fee. Any advisory fee already paid is fully refundable if advisory work has not begun.

After work begins

For a paid order, we refund the unearned portion of the advisory fee paid, based on documented work delivered. We will provide a breakdown of that work and the fee earned. The upfront instalment is not automatically non-refundable.

Verified duplicate payments

Duplicate advisory payments are eligible for review and refund after we verify the payment references and duplicate charge.

Payments after cancellation or expiry

Advisory payments received after an order's cancellation or expiry are eligible for review and refund after verification. Such a payment does not, by itself, authorise new advisory work.

3. How to request cancellation or a refund

1. Email services@compounding.investments or call our business number, +91 91296 46107.
2. Provide your Service Order reference, payment reference if available, payment date and amount, and a short explanation. We may seek limited information needed to locate and verify the transaction.
3. We will review the payment and, where relevant, the agreed scope and documented work delivered, then explain the decision and calculation. Paid-service cancellations and refunds are handled manually through support, not automatically by a portal status change.

Please do not email full bank statements or unredacted payment screenshots. For refund handling, we never ask you to share an OTP, PIN, password, full card details or CVV. Do not send these to anyone claiming to process a refund for us.

4. Response times and refund method

• Acknowledgement: within 2 business days of receiving your request.
• Initiation: approved refunds are initiated within 5 business days of approval.
• Method: refunds are manually processed through Razorpay to the original payment method.
• Posting: bank and Razorpay processing times may vary. Initiation is not the same as the funds appearing in your account. We will provide the refund reference once available.

Business days are Monday to Friday, excluding public holidays in India. Acknowledging a request does not itself mean approval. If verification needs more information or a review is delayed, we will explain what is needed and keep you informed.

5. Agreed fees and payment milestones

The standard advisory quote uses the agreed 5% category reference calculation. An approved per-user fee override applies only to future orders; an existing order retains its agreed fee. Your confirmed quote states the reference basis and normal fee. The standard split is 60% upfront and 40% at closure unless an assigned Payment Plan Code is applied before checkout. Special fees have a separately reviewed split, defaulting to 100% upfront; their deferred part joins the normal closure balance. Service Order closure makes the remaining balance due; it does not mean that balance has been paid.

Those milestones do not determine how much work has been earned for refund purposes. A cancellation or refund requires review under this policy, including any necessary manual adjustment to the order's balance. The same cancellation and refund rules apply to both normal and special fees. No separate GST is currently collected, and the payment receipt is not a GST tax invoice. The operator is currently not registered under GST. RERA application submitted; registration pending. An application does not establish registration or approval; see the registration disclosure.

6. Property payments and auction deposits are separate

This policy applies only to our advisory fees. It does not promise any refund of a property purchase price, earnest money deposit (EMD), bidding or application charge, allotment payment, or other payment to an auction or allotting authority or third party. Their rules and applicable law govern those payments, including any forfeiture or refund. We do not guarantee auction success or use an advisory refund to guarantee a property outcome.

7. Grievances and your legal rights

You may raise a grievance directly with Utkarsh Awasthi at utkarsh@trayakshvi.tech. Our registered office and support details are on the Contact page.

Nothing in this policy limits nonwaivable consumer rights or remedies under applicable law, including remedies for deficient services or incorrect charges. You may use competent consumer forums, regulators or courts where available; contacting us does not waive those rights.